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ANNOUNCEMENT 00: Introduce your business. |
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First Ring |
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Caller IDTM information obtained. |
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Second Ring |
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"You have reached the office of Dr. James M." |
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for example: "The office is closed, Dr. S is the covering physician" |
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CUSTOM MESSAGE: Include for special notices, if necessary |
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ANNOUNCEMENT 01: The first level of choices. |
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"If this is a doctor or hospital press 1, all others press 2." |
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ANNOUNCEMENT 02: The second level of choices |
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"If you need the doctor paged right away, press 1, if this is a consult or non-emergent message that you wish to leave for the doctor, press 2." |
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ANNOUNCEMENT 03: The third level of choices |
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"The office of Dr. M is open from Monday to Friday 9AM to 5PM for all appointments, questions, condition calls and medication renewals. But if you feel that this is an emergency that needs the doctor's immediate attention, press 1 and leave a message. The doctor will be paged, he will listen to your message and will return your call as soon as he is able. If you want to leave a message for the office staff to answer the next time the office is open, , press 2" |
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The message will be sent to your pager. |
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The caller will be asked to leave a voice message. |
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ANNOUNCEMENT 04: End the call with final advice |
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"Thank you for calling the office of Dr. M. If you feel that your request is not handled in the time consistent with the urgency of your problem, you may call back. If you feel that this is a severe emergency, you should hang up, call 911 or go to the nearest Emergency Room. Thank you, goodbye" |
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1 |
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2 |
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1 |
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2 |
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1 |
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The caller will be asked to enter a phone number. |
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The caller will be asked to leave a voice message. |
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2 |
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Medical Office Package with voice dialog # 5 |
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"To speak to the covering doctor's answering service Press 1. If this is an emergency, hang up and dial 911. To leave a routine message for the office staff about appointments or medication renewals Press 2 and your call will be answered on the next office day" |
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1 |
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2 |
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The call is transferred |
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ANNOUNCEMENT 05: When there is a covering doctor. |
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If "On-Call" is a Transfer |
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Note: Incorrect choices will route the caller back to first announcement |
