ANNOUNCEMENT 00:

Introduce your  business.

First Ring

Caller IDTM information obtained.

Second Ring

"You have reached the office of Dr. Chares R."

for example:  "The office is closed, Dr. S is the covering physician"

CUSTOM  MESSAGE:

Include for special notices, if necessary

ANNOUNCEMENT 01:

The first level of choices.

"If this is a doctor or hospital press 1, all others press 2."

ANNOUNCEMENT 02:

The second level of choices

"If  this is a routine consult, Press 1. If you have a routine question or need to leave a message for the doctor press 2.  If this is an emergency requiring the doctor's immediate response, Press 3"

ANNOUNCEMENT 06:

The sixth level of choices

"The office of Dr. S. is open from Mon to Thur 9AM to 4PM and Fri 9AM to 4PM for all appointments, questions, condition calls and medication renewals. Please call back at that time. If you need to leave a message for the office staff to answer the next time the office is open,  press 1.  But if you feel that this is an emergency that needs the doctor's immediate attention, press 2 and leave a message.  The doctor will be paged, he will listen to your message and will return your call as soon as he is able. "

The message will be sent to your pager.

The caller will be asked to leave a voice message.

ANNOUNCEMENT 04:

End the call with final advice

"Thank you for calling the office of Dr. S..  If you feel that your request is not handled in the time consistent with the urgency of your problem, you may call back.  If you feel that this is a severe emergency, you should hang up, call 911 or go to the nearest Emergency Room. Thank you, goodbye"

1

2

1

3

2

The caller will be asked to enter a phone number.

The caller will be asked to leave a voice message.

1

Medical Office Package with voice dialog # 6

"To speak to the covering doctor's answering service Press 1. If this is an emergency, hang up and dial 911. To leave a routine message for the office staff about appointments, insurance, billing or medication renewals  Press 2 and your call will be answered on the next office day"

1

2

The call is transferred

ANNOUNCEMENT 05:

When there is a covering doctor.

If  "On-Call" is a Transfer

2

"After the tone, please state the hospital,  patient's name, room number and reason for the consult."

The caller will be asked to leave a voice message.

ANNOUNCEMENT 03:

The third level of choices

Note: Incorrect choices will route the caller back to first announcement